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Livestock and Plants Policy

Livestock  and Plants Policy

- We only ship Livestock and Plants on Mondays, Express, and Tracked.
- Free domestic shipping tracked with all orders above $200. 

We are not permitted to ship any livestock and plants to TAS, NT, and WA.

 

Our Livestock/Plant Guarantee

Here at Aquariumz, we pride ourselves on the health and well-being of our plants and animals. We pack and ship our livestock and/or plants in the best possible way to ensure the success of delivery. We guarantee 100% alive rate of our livestock and plants.

Our livestock guarantee is void if:

  • No one is present to receive the consignment at the time of delivery and the consignment is left unattended at the destination.
  • The livestock is not held at the delivery address and/or is on-sold or transferred to another person.
  • If parcels are mismanaged by the courier or held up in transit for 5 working days or more, we cannot guarantee the health and safety of the livestock and/or plants and therefore cannot accept any claims for any reason.

Any claims must be accompanied by an accurate photo of livestock or plant in the original sealed bag(s) or containers. Delivery costs are non-refundable.

Please e-mail your photograph and details of your claim on the day of your stock arriving to support@aquariumz.au so that we can process a replacement or refund of the purchase if applicable.

 

Prevailing Language:

The Livestock and Plants Policy shall be prepared and executed in English and if translated into a language other than English for any purpose, the English version shall in all events prevail and be paramount in the event of any differences, questions, or disputes concerning the meaning, form, validity, or interpretation of the Livestock and Plants Policy.